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Embedding in ConnectWise

Embedding an Image Rotation URL in a ConnectWise ticket signature so the displayed status updates per ticket open.

Why this works

ConnectWise stores the HTML of your signature; recipients render it when they open the ticket email. Each render fetches the image fresh, so an Image Rotation URL serves the right image for "now."

Steps

  1. In your Image Rotation Schedules page, copy the schedule's public URL.
  2. In ConnectWise: System → Setup Tables → Email Signatures (or your version's equivalent).
  3. Edit your signature. Add an image with the source URL pasted in.
  4. Save the signature.
  5. Open a test ticket and email it to yourself. The image should render with the right "now" content.

Common pitfalls

Outlook caching

Outlook desktop caches images for the lifetime of the email open. The first open shows the right image; re-opening will show the cached one. There is nothing the plugin can do about this — it is an Outlook design choice.

Corporate firewalls

Some corporate firewalls block external image fetches in email. Move the image to be served from a domain on your allow list.

HTTPS required

The image URL must be HTTPS or some clients will refuse to render it. The plugin always serves HTTPS if your WordPress install is configured for HTTPS.

What to test

Send the test email at three different times of day and confirm three different images render. If they do not, see cache conflicts.